Auto Responses are the key to
making sure no query ever goes unanswered.


ReplyManager’s autoresponder and time delay feature suggest to the customer that it is a human response. For Amazon sellers, this time delay feature stops Amazon from detecting auto responses and helps you maintain perfect metrics even when you’re not at your desk.

  1. Directions
  2. Add
  3. Choose Auto-reply
  4. Usage Conditions
  5. Save
  6. Auto Responder options
  7. Date & Time Conditions
  8. Save




Step 1
From the top navigation bar go to the Messages tab.
Select ‘Templates’ from the left side menu.




Step 2
Click ‘+ Add Message Template’  



Step 3
Enter an auto reply name.
Create a memorable name which explains
what the message contains and from the
‘Available to use with’ dropdown select
‘Auto-replies only’. To enable the use
of the template be sure to make the template active.



Step 4
If you deal with customers who speak different languages, you can simply create templates in multiple languages.

Enter message ‘Subject’ title that will appear in the mail subject. This field supports SmartTags. SmartTags make it easier to add a block of text/information to messages eg. company address, return policy, product care information, etc.

Type the message you want to send to customers in this body field. This field also supports SmartTags.

Things to Note:
Exclude your auto-signature from this which is created separately.
Your message will not be translated within the template section, you must enter the desired language into the message body text.

Step 5 
Set Usage Conditions to determine what conditions define the template as an appropriate response to a message. You can leave this field blank if you wish to send a response to any message.

  • Select marketplace channel associated with the message.
  • Enter conditional subject wording.
  • For the following items select an appropriate option from the dropdown menus:
  • Query Type
  • Order Status
  • Order Fulfillment
  • Delivery Date

Step 6
Scroll down to Auto Responder options.
Setting a delay in your auto-response time,
gives the customer the appearance of a
human response rather than a messaging bot.
Both your customer and your marketplace
will appreciate the more delayed human response.
We recommend a minimum of 15 minute
delay and a maximum of 30 minutes.

You can also set the frequency of your auto-response as desired.

Step 7 
The next option is recurring date and times options.
Enter conditions for any recurring responses,
for example you can set the template message
to indicate that your business is closed over the weekend.

In the case that your business may need to
send a message over a certain period of time only,
you can set start and cut-off dates for a
message to be sent only during the allocated time frame.



Step 8 
Change message status - This field determines whether
using this template will default the
message thread to ‘Open’ or ‘Closed’ status.

When you have completed all fields, click ‘Create Channel Message Template’.

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