Respond to common customer queries in two clicks
using the ReplyManager customizable message templates.
Message templates save you time by pre-populating information for common replies you send. These can be customised for your various sales channels, and by language. Choose from a number of sample templates created by ReplyManager or create your own unique templates.
Support agent messages only
This template can only be used by support agents when replying to customers.
Support agent messages & Auto-replies
This template can be used by support agents and can be sent as an auto-reply.
This template can only be sent using auto-reply. When the conditions are met, this template will be triggered and sent.
Remember to set your auto-responding conditions.
This template can only be used with a rule. When you create a rule in xSellco Helpdesk, you can select a template to be triggered when the rule fires.
This template will only work with that rule.
If you deal with customers who speak different languages, you can simply create templates in multiple languages.
Enter message ‘Subject’ title that will appear in the mail subject. This field supports SmartTags. SmartTags make it easier to add a block of text/information to messages eg. company address, return policy, product care information, etc.
Type the message you want to send to customers in this body field. This field also supports SmartTags.
Set Usage Conditions to determine what conditions define the template as an appropriate response to a message. You can leave this field blank if you wish to send a response to any message. Select marketplace channel associated with the message. Enter conditional subject wording. For the following items select an appropriate option from the dropdown menus:
- Query Type
- Order Status
- Order Fulfillment
- Delivery Date
Change message status - This field determines whether using this template will default the message thread to ‘Open’ or ‘Closed’ status.
When you have completed all fields, click ‘Create Channel Message Template’.
Create Sample Templates
Need to know more? Contact our team on firstname.lastname@example.org