eDesk simplifies and solves eCommerce customer communication for online sellers. Our mission is to provide five-star customer support using transaction intelligence.

Our story

eDesk is passionate about two things; eCommerce and fantastic customer service.

eDesk founder and tech entrepreneur, Ray Nolan, was frustrated by poor customer service in the eCommerce industry and the lack of tools that integrated with Amazon and eBay.

To solve this problem, his vision was to build a helpdesk for eCommerce that made it easy for online retailers of all sizes to deliver fantastic customer service.

From a team of five people in a small room in Dublin, eDesk has grown to a global staff of nearly 100 people across offices in Ireland, the UK, and the US.

eDesk helps eCommerce businesses grow by improving their customer support and reputation. Having started with a focus on Amazon and eBay, eDesk has now expanded to seamless integrations with Facebook, Gmail, Shopify, Walmart and many more.

To date, the company has processed close to one billion orders to the value of $38 billion and handles in excess of 10 million support messages each month.

Our products

eDesk is the leading eCommerce helpdesk for multichannel sellers, integrating with the world’s leading marketplaces, social channels and webstore platforms. Through an easy to use platform, eDesk connects all your support data and intelligently matches it with relevant transaction information required for sellers to provide five-star customer service.

Our centralised inbox and artificial intelligence tools help eCommerce businesses respond to customers faster, thereby increasing business effectiveness whilst reducing support costs.

Over the years, we’ve developed innovative add-ons to our core eCommerce helpdesk product to improve customer service and enhance reputation management.

  • eDesk Feedback helps you boost your brand with more reviews from happy customers. Target positive feedback with smart selective requests on Amazon, eBay, Trustpilot and more.
  • eDesk Chat helps you turn browsers into buyers with a smooth live chat experience. You can also create contact forms so people can easily get in touch when you’re unavailable.
  • eDesk Knowledge Base allows you to publish a library of useful help articles to your website, allowing customers to self-serve and quickly find answers to frequently asked questions without needing to contact you.

Our team

Our team makes us who we are. We encourage fresh thinking and cultivate a powerful learning environment. We recognise the value of sharing ideas and skills across different disciplines and embrace the energy that arises from an innovative culture.

We have a growing team of eCommerce experts working across development, product, finance, sales, marketing, customer success and support. We have team members from across the globe, but our passion for providing five-star customer service is what unites us.

We are an expanding team and are always on the lookout for the best talent.

Work with us!

Leadership team

Alex Payne
Alex Payne
Chief Executive Officer
Richard McGuinness
Richard McGuinness
Chief Revenue Officer
Gareth Cummings
Gareth Cummings
Chief Technology Officer
Fiona O'Connor
Fiona O'Connor
VP of Global Marketing
Paula Heskin
Paula Heskin
Finance Director
Lynda McGuill
Lynda McGuill
VP of People

Our culture

Our culture is built around our ability to solve problems for online retailers.

Strive for excellence
Own to the end
Lead by example
Voice of the customer
Empathy and respect

We strongly believe in giving back to the community and continue to raise funds for charities that we care deeply about, such as the Simon Community and the Good Grub initiative.

Our customers

We support more than 5,000 online retailers, big and small, including PayPal, Argos, HP, Boeing and Superdry.

suzuki
jockey
superdry
simpletire
hewlett-packard
littlewoods

Our offices

our offices - dublin

Dublin, Ireland

Headquarters

Two Haddington Buildings,
Haddington Rd,
Dublin, D04 HE94
support@edesk.com
sales@edesk.com
marketing@edesk.com
Office - London

London

Office - Derry

Derry

Office - Cork

Cork

Office - New York

New York

Our partners

We are the only helpdesk software that is part of the Amazon Marketplace Development Council and have deep partnerships with incredible companies including eBay, Google, Magento, Shopify and Walmart.

Amazon Marketplace Developer Council ebay compatible application Google Partner Bigcommerce Shopify Partner Walmart Facebook Magento Technology Partner