eDesk simplifies and solves eCommerce customer communication for online sellers. Our mission is to provide five-star customer support using transaction intelligence.
eDesk is passionate about two things; eCommerce and fantastic customer service.
eDesk founder and tech entrepreneur, Ray Nolan, was frustrated by poor customer service in the eCommerce industry and the lack of tools that integrated with Amazon and eBay.
To solve this problem, his vision was to build a helpdesk for eCommerce that made it easy for online retailers of all sizes to deliver fantastic customer service.
From a team of five people in a small room in Dublin, eDesk has grown to a global staff of nearly 100 people across offices in Ireland, the UK, and the US.
eDesk helps eCommerce businesses grow by improving their customer support and reputation. Having started with a focus on Amazon and eBay, eDesk has now expanded to seamless integrations with Facebook, Gmail, Shopify, Walmart and many more.
To date, the company has processed close to one billion orders to the value of $38 billion and handles in excess of 10 million support messages each month.
eDesk is the leading eCommerce helpdesk for multichannel sellers, integrating with the world’s leading marketplaces, social channels and webstore platforms. Through an easy to use platform, eDesk connects all your support data and intelligently matches it with relevant transaction information required for sellers to provide five-star customer service.
Our centralised inbox and artificial intelligence tools help eCommerce businesses respond to customers faster, thereby increasing business effectiveness whilst reducing support costs.
Over the years, we’ve developed innovative add-ons to our core eCommerce helpdesk product to improve customer service and enhance reputation management.
- eDesk Feedback helps you boost your brand with more reviews from happy customers. Target positive feedback with smart selective requests on Amazon, eBay, Trustpilot and more.
- eDesk Chat helps you turn browsers into buyers with a smooth live chat experience. You can also create contact forms so people can easily get in touch when you’re unavailable.
- eDesk Knowledge Base allows you to publish a library of useful help articles to your website, allowing customers to self-serve and quickly find answers to frequently asked questions without needing to contact you.
Our team makes us who we are. We encourage fresh thinking and cultivate a powerful learning environment. We recognise the value of sharing ideas and skills across different disciplines and embrace the energy that arises from an innovative culture.
We have a growing team of eCommerce experts working across development, product, finance, sales, marketing, customer success and support. We have team members from across the globe, but our passion for providing five-star customer service is what unites us.
We are an expanding team and are always on the lookout for the best talent.
Chief Executive Officer
Chief Revenue Officer
Chief Technology Officer
VP of Global Marketing
VP of People
Our culture is built around our ability to solve problems for online retailers.
We support more than 5,000 online retailers, big and small, including PayPal, Argos, HP, Boeing and Superdry.