This user guide will explain how you can carry out bulk actions and close messages in ReplyManager
You cannot delete tickets from ReplyManager, but what you can do is bulk-close selected tickets and they will appear in your ‘Closed’ section.
Simply go to ‘Messages’ and click on the checkbox in the top left-hand corner to select all the messages. Then simply click on the ‘Actions’ tab and choose the option “Mark selected tickets as Closed”.
Its that simple!
If you want to close all tickets from your inbox and start from scratch just email firstname.lastname@example.org and we can do this for you.