Follow these simple steps to have your Facebook account connected to ReplyManager.

1: Go to the right hand side of the navigation bar and click Add > Add channel
navigation bar

2: Select ‘Facebook’ from the marketplace dropdown.
channel dropdown-facebook

3: To authorise ReplyManager to access your Facebook data, click ‘Next Step’.
facebook selected

4: You will then be prompted to login to your Facebook account to confirm authorisation.
You can now receive and respond to your Facebook customer messages within ReplyManager.
authorise facebook

You have successfully connected your Facebook account to ReplyManager.
Got some questions about connecting your Facebook account? We’ll be happy to answer any questions you have. Get in touch with us at