Follow these steps to see your Twitter messages in the ReplyManager dashboard.

1: Go to the right hand side of the navigation bar and click Add > Add channel.
navigation bar

2: Select Twitter from the marketplace dropdown.
twitter- marketplace dropdown

3: To authorise ReplyManager to access your Twitter data, click ‘Next step’.
twitter selected in dropdown

4: You will then be prompted to login to your Twitter account to confirm authorisation. You can now receive and respond to your Twitter customer messages within ReplyManager.
twitter authorisation

You have successfully connected your Twitter account to ReplyManager!
Got some questions about connecting your Twitter account? We’ll be happy to answer any questions you have. Get in touch with us at