Unlimited tickets on all plans

Stop worrying about fluctuating support costs every month.
Manage more ticket volume with less agents, and grow your support capacity without growing your team.

Book a demo
eDesk Team Plan
Drive up the productivity of
your full-time support agents, like
My boat story
per agent
billed annually

or - billed monthly

Book a demo
  • Team features include…
  • Auto-responder
  • Unlimited rules
  • @mentions
  • Custom fields
  • Custom SLAs
  • Merge tickets
  • Internal notes
  • Phone support
See all features
eDesk Enterprise Plan
Scale your customer service
operations and visibility, like
Carparts story
per agent
billed annually

or - billed monthly

Book a demo
  • All Professional features and…
  • Chat included free
  • CSAT measurement
  • Enterprise reporting
  • Collaboration users
  • API access
  • Dedicated Customer Success Manager
  • Service level guarantee
  • 99.9% uptime SLA
See all features

Boost performance with add-ons

eDesk’s add-ons can help engage customers during the full lifecycle of the purchasing process


Make it super easy for your customers to engage with you by providing chat directly on your website.

  • Integrated with eDesk's ticket system
  • Customizable content & appearance
  • Set up prompts to funnel queries
  • Extensive reporting
per user, billed annually


Rank higher and sell more with automated requests for product reviews and seller feedback—on Amazon, eBay and Google.

  • 100% Amazon compliant
  • Comes with tried and tested templates
  • Integrated with ticketing for higher engagement and ROI
per account, billed annually

Available as a standalone product
No eDesk subscription required
No credit card required


Let customers help themselves and reduce support ticket volume 24/7, even when your team isn’t available.

  • Integrated with eDesk’s ticket system
  • Provide help 24/7
  • Save time by inserting relevant help files into ticket responses
per account, billed annually

Helping merchants, big and small, resolve more than 12 million customer queries every week

Pets Purest
Neo Chair

Compare eDesk plans and features

Learn more about eDesk’s many features and the differences between each plan.

Ticket allowance Team Professional Enterprise
Support tickets Unlimited tickets Unlimited tickets Unlimited tickets
Channels and marketplaces Team Professional Enterprise
Unlimited webstores*
Unlimited marketplaces*
Unlimited email channels
Unlimited social channels

*Fair Usage Policy applies

eCommerce hub Team Professional Enterprise
Track sales performance
Drill into channel performance
View all order details
eCommerce ticket management Team Professional Enterprise
Centralised inbox
Business hours
Auto-matched order details
Custom fields
Custom SLAs
Merge tickets
Identified pre-sales opportunities
AI-powered responses
Smart tools Team Professional Enterprise
Unlimited templates
Unlimited snippets
Unlimited tags
Unlimited rules
Team management Team Professional Enterprise
Standard roles
Custom roles
Collision detection
Internal notes
Team Dashboard
Enterprise accelerators Team Professional Enterprise
Management Dashboard
CSAT measurement
Enterprise reporting
API access
Support and account management Team Professional Enterprise
Online help guide
Support channels Phone, chat, email Phone, chat, email Phone, chat, email
Support availability 7 × 5 24 × 7 24 × 7
Assisted onboarding
Service level guarantee
Book a demo

Common questions

eDesk integrates with each marketplace, web store and social channel that your business operates on so you can manage sales and support all in one place. We put the customer and order details right in front of you, so you can sell more and keep your customers happy with faster, more personal responses.
A channel is any account we integrate with such as Amazon, eBay or a web store like Shopify or WooCommerce. It includes social media platforms such as Facebook or Twitter as well as any email service provider. A channel also refers to tools which we pull information from, like inventory management software Linnworks and Channeladvisor or delivery management tools ShipStation or Aftership.
As an official Amazon Web Services partner, our software is hosted by Amazon and meets the highest industry online safety standards. We only use API information to connect to your business and the marketplaces you sell on. We do not have access to your personal log-in details.
In terms of security within your business, eDesk removes the need for agents to log in to your stores to manage support. You can control the level of information that is accessible to your team with one dashboard. Inboxes, folders and reports can be restricted to specific users.
Upgrading your plan is easy. You can upgrade all your users to a superior pack whenever you want.
Yes. We want you to explore the rich functionality on your own time to make sure you appreciate how eDesk can radically reduce your support costs. For some folks this can take up to a couple of weeks, but our designated onboarding agent will extend the trial if you’ve been too busy to fully engage during the trial. Start by connecting some support channels, add some team members and you should see the power of eDesk right away.
We use Artificial Intelligence (A.I.) to interpret issues and present users with probable answers based on previous support queries your team has answered. This removes much of the decision-making required to answer a query so you get through the issues quicker. The machine learning improves responses offered over time - our goal is to predict accurate replies for the vast majority of issues. So you provide better support at lower cost!

“We love eDesk because it saves us so much time. We have reduced average customer response times by 84%.”

Natalie Goddard, Suzuki

Join Suzuki and 5,000 other online retailers…

Book a demo
Amazon Marketplace Developer Council ebay compatible application Walmart Shopify Partner Magento Technology Partner Google Partner Facebook
Get 2 months eDesk for free - limited time offer