Help Documents

ReplyManager

Integrations

• How to integrate ChannelAdvisor with ReplyManager
• Yahoo Email Forwarding
• Outlook Email Forwarding
• Integrate Aftership with ReplyManager
• Gmail Email Forwarding

Uncategorized

Tools

• ReplyManager upgrade: folders and rules
• How to use SmartTags in ReplyManager
• Reviewing Rules for ReplyManager
• ReplyManager Folders
• Using ReplyManager Templates

Advanced

• Processing Return requests for eBay and Amazon
• Adding a teammate to ReplyManager
• Creating Email Signatures
• Setting SLA Targets
• Setting your Business Hours

Tips & Hints

• Bulk Closing Emails in ReplyManager
• Using ReplyManagers Reports
• Using the ReplyManager Dashboard
• Escalating and Assigning Tickets
• ReplyManager Inbox Filters