This integration allows you to quickly find a Linnworks Order ID or access any specific product invoice easily and efficiently within ReplyManager’s new user interface.

Follow the simple steps below to connect your Linnworks account with ReplyManager.

1: Select the ‘Settings’ dashboard from the top navigation menu.
2: From the left hand side menu click ‘Company Settings’
3: Select the Linnworks tab from the top.


4: Click the ‘here’ link below the ‘ReplyManager APP Token’ field and open the URL.
5: Log in to your Linnworks account to authorise ReplyManager to access your information from Linnworks. Click ‘Install’. This will give you the required APP Token code.
6: Copy your APP Token and paste it into the box provided beside ‘ReplyManager APP Token’. Click Save changes. Your account is now successfully connected.

Internal notes- improving team communication:
Internal notes added in ReplyManager are pulled into your Linnworks account. This helps streamline your communication and keeps a consistent view of the customer story.

Adding Internal Notes in ReplyManager:
1: When in your message dashboard, select a ticket.
2: Select the ‘Internal Note’ tab above the body of text.
3: When you have entered the note, select ‘Add Internal Note’.

4: Your internal note will automatically be assigned to the order in Linnworks.

linnworks xsellco fusion customer support help desk

Got questions about Linnworks integration? We’ll be happy to answer any questions you have. Get in touch with us at